Hi i'm jaini

I'm a digital product designer from London, brimming with ideas and a love for the wonderful world of UX, UI and research.

I'm currently a digital product designer at Sedex (a B2B ESG and SaaS company) and specifically look after highly complex technical journeys on the Sedex platform, which involve payments, subscriptions, API's, user permissions/SSO and procurement.

I am:

  • Data and research led
  • Fast (with a fail fast mentality) and iterative
  • Creative and bold
  • Unafraid

I also advocate for digital product design and like to raise awareness of this overlooked but crucial field and love mentoring aspiring designers.

Aside from digital product design, I enjoy all things food, tech and like to think of myself as a cocktail and BBQ connoisseur (although some say my talents lie in tasting rather than making).

b2b/b2c

Over my 6 years I have worked for both B2B, B2C and Saas companies. I can problem solve for knotty user flows and create exciting usability experiences.

comp sci & AI

I have a degree in computer science which has allowed me to understand complex technical requirements and dig deeper into feasability. I have continuing to build on my foundational knowledge of AI as a past time.

Team

I have worked in small and large organisations, as well as helping to grow out teams from 3 to 17+. I have a strong belief in collaboration and demonstrate this both cross-collaboratively, with stakeholders and within my design teams.

Bookshelf

Have a browse of my current favourite reads (both UX and non-UX related)

01
The Pocket Universal Principles of UX: 100 Timeless Strategies to Create Positive Interactions between People and Technology

A great read and visually beautiful which makes for a great coffee table read. Many of my non-product friends have found it insightful when they flicked through.

02
Continuous discovery habits

Opportunity solution trees have changed the way I approach problem-solving and strategy. The book is easy to follow and Teresa uses great examples to help you visualise the techniques.

03
culture map

Culture map is great for anyone trying to understand cultural differences which translates to the work place. It has helped me to reflect and understand my colleagues as well adapt my approaches.

04
A thousand splendid suns

A brilliant and emotional story ... no notes... everyone should read it!

05
how to get people to do stuff

I'm a big a fan of Susan Weinschenk, and this book is fantastic for trying to understand the science behind motivation, which has given me a lot of food for thought both in the way I apply this in product design but also my personal life.

Testamonials from my colleagues

Hear what my former colleagues have to say about my craft, how I work and who I am.

Jaini is an excellent communicator and problem solver, and has been a real pleasure to work with. She has really brought her hard work on user journey maps to life in large presentations of 60+, confidently and enthusiastically helping business and technical stakeholders to better understand the scope and shape of our investments into areas as diverse as user authentication, payments and dashboard analytics.

She's great at taking feedback and adapting, and I was particularly impressed with her work assessing value prop gaps and opportunities as we replatformed our entire website with multiple rounds of exec input and resource evaluation!
Andy Skinner,
Principal Product Manager
I can highly recommend Jaini Shah. Jaini has been more than just a designer who’s done great work in our organisation and consistently. She is detail-oriented and thorough in her ways of working.

She's been a powerhouse co-chairing our People of Color Employee Advocacy Group. Plus, she has contributed to our design culture with quizzes, fun socials, and lots of positive energy!
Jesper Svenning,
Senior Product Design Manager
I’ve had the pleasure of managing Jaini for over a year at Sedex, and during this time she has consistently impressed me with her dedication, adaptability, and empathy.

Her genuine thirst for learning has accelerated her growth as a designer, and she’s quickly developed into a confident and capable team member. Jaini communicates clearly and presents her work with confidence, even in challenging stakeholder conversations. She has a real talent for building trust, aligning people around a shared vision, and moving projects forward with positivity and professionalism.

Above all, she is hardworking, collaborative, and an absolute delight to work with. Any team would be lucky to have her as both a colleague and a designer.
Laura Gosney,
Senior Product Design Manager
I had the pleasure of working alongside Jaini within the design team at The LEGO Group, and she has consistently impressed me with her outstanding design skills and ability to navigate complex stakeholder relationships with ease.
Jaini has a calm and composed approach, even under pressure, which enables her to manage multiple briefs simultaneously without compromising on quality.

Her strengths extend beyond design—she is also a highly skilled UX researcher with excellent interviewing techniques, always uncovering meaningful insights that guide decision-making.

Beyond her technical expertise, Jaini brings positive energy and enthusiasm into every project, making her a true joy to collaborate with.

It’s been inspiring to see her grow from strength to strength since she first started, continually developing her skills and impact. I have no doubt that she will continue to excel and make valuable contributions wherever she goes.
Chris Davies-Anipole
Senior UX Researcher
Jaini is an exceptional product designer. Having worked closely with Jaini in my role as a tech lead, I can say that collaborating with her has been a revelation in understanding how product design and engineering can seamlessly work together.

Jaini keeps the customer at the heart of every design decision - she consistently delivers UIs that are not only visually appealing, but also clear, concise and accessible. As well as this, Jaini understands how engineering teams operate and demonstrates flexibility in her approach, adapting her ways of working to match product needs. For instance, when requirements are well defined and outcomes well understood, she is able to invest the appropriate amount of upfront thought into producing a comprehensive design. However, when requirements are less well understood, or during periods of rapid experimentation, she includes product management and engineering in brainstorming sessions to produce lower fidelity wireframes that immediately unblocks development. Jaini always remembers to follow up with developers at a later date to ensure that final implementation aligns with our design language and standards.

Jaini is well liked and respected by her peers, and any organisation would be fortunate to have her design expertise, technical acumen and positive attitude on their team.
Joe Mount,
Lead Technical Manager